Terms and Conditions

Please read the terms and conditions of Bike Rent Girona

In compliance with the provisions of Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), it is informed that the data of the owner of this website and responsible for the services provided through it are:

Corporate name: CAMPO BICICLETA SL
Address: CARRER ENRIC CLAUDI GIRBAL I NADAL 16 GIRONA
Phone:
Email address: finance@campobicicleta.com
N.I.F.: B19896851

For additional information, you can contact by calling the phone number provided above or by sending an email to finance@campobicicleta.com

TERMS AND CONDITIONS OF USE OF THE WEBSITE

1.User Responsibility
It is the responsibility of visitors, clients, or users of this website to carefully read the General Conditions of Use detailed herein. The use or access to the portal implies knowledge and full acceptance of each and every legal notice and conditions established.

2.General Conditions of Use
Our website provides access to a multitude of information, services, programs, or data (hereinafter referred to as “the contents”) on the Internet belonging to: CAMPO BICICLETA SL (hereinafter referred to as “The Company”) or its licensors to which the CLIENT/USER may have access. The CLIENT/USER assumes responsibility for the use of the portal. This responsibility extends to the registration that may be necessary to access certain services or contents.

In this registration, the CLIENT/USER of the portal will be responsible for providing truthful and lawful information. As a result of this registration, the CLIENT/USER may be provided with a password for which they will be responsible, committing to use it diligently and confidentially.

The CLIENT/USER agrees to make proper use of the contents and services (such as chat services, discussion forums, or news groups) that The Company offers through its portal and, by way of example and not limitation, not to use them to (i) engage in illicit, illegal activities or activities contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, promoting terrorism, or violating human rights; (iii) cause damage to the physical and logical systems of The Company, its providers, or third parties, introducing or disseminating computer viruses or any other physical or logical systems that could cause the aforementioned damages; (iv) attempt to access and, if applicable, use the email accounts of other users and modify or manipulate their messages.

The Company reserves the right to remove any comments and contributions that violate respect for human dignity, that are discriminatory, xenophobic, racist, pornographic, that endanger youth or childhood, public order or security, or that, in its opinion, are not suitable for publication. In any case, The Company will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

3.Right of Exclusion
The Company reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or that of a third party, to those users who violate these General Conditions of Use.

4.Exclusion of Warranties and Liability
The Company shall not be liable, under any circumstances, for any damages of any nature that may arise, including but not limited to: errors or omissions in the contents, lack of availability of the portal, or the transmission of viruses or harmful programs in the contents, despite having taken all necessary technological measures to prevent this.

Likewise, it shall not be responsible for the legality, quality, reliability, usefulness, and availability of the services provided by third parties and made available to users on this website.

Finally, The Company shall not be liable for unlawful, negligent, fraudulent use, or use contrary to these conditions.

5.Links
In the event that our website contains links or hyperlinks to other websites, The Company will not exercise any control over such sites and contents. Under no circumstances will The Company assume any responsibility for the contents of any link belonging to an external website, nor will it guarantee the technical availability, quality, reliability, accuracy, completeness, truthfulness, validity, and constitutionality of any material or information contained in any of these hyperlinks or other websites. Likewise, the inclusion of these external connections does not imply any type of association, merger, or participation with the connected entities.

6.Intellectual Property
The Company, either on its own or as an assignee, holds all intellectual and industrial property rights to its website, as well as to the elements contained therein (including, but not limited to, images, sound, audio, video, software, or texts; brands or logos, color combinations, structure and design, selection of materials used, necessary computer programs for its operation, access, and use, etc.), owned by The Company or its licensors.

Reproduction of the elements mentioned in the previous section and of all or part of the contents of this website, as well as their distribution, public communication, transformation, exploitation (especially commercial or industrial), assignment, rental, sale, loan, making corrections, extractions, and/or reuses or the exercise of any other intellectual or industrial property rights over them that have not been expressly and in writing conferred by The Company is strictly prohibited.

The CLIENT/USER acknowledges the intellectual and industrial property rights of The Company. The CLIENT/USER agrees to respect the intellectual and industrial property rights owned by The Company. They may view the elements of the portal and even print, copy, and store them on their computer’s hard drive or any other physical medium, provided it is solely for their personal and private use. The CLIENT/USER must refrain from deleting, altering, circumventing, or manipulating any protective device or security system that may be installed on The Company’s pages.

The CLIENT/USER may not use in any way the brands, logos, trade names, internet domains, and any other distinctive signs of The Company without prior express and written consent from The Company.

7.Data Protection
The provisions outlined in the corresponding section of these conditions and in the Privacy Policy, available on the website, shall apply.

General terms and conditions

Campo Bicicleta’s/ Bike Rent Girona general terms and conditions apply to any agreement between Campo Bicicleta and the customer. The general terms and conditions apply to every bicycle rental and bike tour.

Liability

  • We do everything we can to keep you safe and healthy during your holiday. However, you go on holiday entirely at your own risk.
  • Campo Bicicleta is not liable for theft, damage, illness, death, falls, changes to your trip, etc. You are fully responsible for accidents and damage while cycling. If you want to be insured during your holiday, you must take care of this yourself.
  • As a customer you have had the opportunity to check the material and see that it is suitable for the intended use.

Booking and payment conditions

  • To make a reservation, mail the agreement, completed and signed, back to info@campobicicleta.com. And do the full payment via our bank Sabadell, an online payment platform. We will send you a payment link and you can pay with the credit-/ debit-card
  • We use your personal data for our own archive and for the reservation of your accommodation in Girona. This means you don’t have to show anything during check-in and you can immediately enjoy your holiday.

Cancellation

  • If you want to cancel the reservation, this must be communicated in advance via info@campobicicleta.com.
  • If you cancel up to 45 days before the arrival date, you will receive a refund of 80% of the total amount.
  • If you cancel up to 7 days before the arrival date, you will receive a refund of 70% of the total amount.
  • If you cancel later then 7 days before the arrival date, or no show up, we will charge the full amount.
  • In the event of partial cancellation (one or more people from your group booking cancels): the same cancellation conditions above apply for the bike(s) of the person(s) that cancels.
  • In case you booked a bike tour with us: The same cancellation conditions above apply for our bike tours. In the event of partial cancellation, we can only reimburse the rental bicycle under the above conditions. We cannot guarantee a refund of accommodation costs, but it depends on the form of the accommodation you have chosen. In the event of a partial cancellation, we will always look at a possible reimbursement of the travel sum in consultation with you (that is the main booker).
  • The above conditions also apply to cancellations due to force majeure (such as natural disasters) (80% return up to 45 days in advance, 70% return up to 7 days in advance and 0% return later).

The rental bike

  • The bicycle is not insured. You are responsible for damage and theft. Campo Bicicleta is solely responsible for wear and tear of the tires, chain, sprockets, cables and brake pads. For any other type of damage, you pay the repair costs or, if repair is not possible, the purchase price of the part.
  • For every (new) scratch on the bicycle that cannot be repaired, you pay € 25 per scratch.
  • You must inform Campo Bicicleta immediately in the event of any fall or damage. The bicycle must always be checked by us. This means that parts can be replaced immediately – when necessary – and you can also safely go out on the bike the following days. If you do not immediately report a fall and/or damage, you always pay the purchase price of the part.
  • In the event of theft, you pay the purchase price.
  • It is not allowed to tinker with the bicycles yourself, with the exception of adjusting the saddle height and replacing the pedals.
  • In case of any kind of mechanical problems on the road we do not offer assistance on the spot. You can contact us to ask for advice or contact this bike taxi company: Xevi: +34608697050. Pickups on the road you organise and pay this yourself.
  • If the booked bike is not available due to delivery problems of Bianchi, we will provide a bike of comparable quality if Bianchi has been able to provide us with one.
  • All bike rentals start on the morning of the first rental day and you need to return the bike before closing time on the last rental day. A collection the evening before is not possible for logistical reasons. We do not know when the bike will be returned by the previous client and all bikes are then washed, charged and serviced before the next morning. A single day rental starts when the shop opens in the morning, and you need to return the bike on the same day before closing time.

Pick up of the rental bike

  • You pick up your bike on the first rental day.
  • Address for pick up is: Carrer Enric Claudi Girbal i Nadal 16, Girona.
  • You pick up your bike in our opening hours: 8am – 11am and 4pm – 7pm. If you want to pick up the bike outside our opening hours you can make an appointment with us via email.
  • Bring your passport/ ID card. We will make a copy of it.

Returning the rental bike

  • You return the bike on the last rental day before 7pm.
  • Address for return is: Carrer Enric Claudi Girbal i Nadal 16, Girona.
  • You return the bike in our opening hours: 8am – 11am and 4pm – 7pm. If you want to return the bike outside our opening hours you can make an appointment with us via email.
  • When you return the bike our mechanic will check the bike if all is ok. If there is any (new) damage and you did not contracted our insurance, you pay it in the same moment of returning the bike. In case the mechanic is not present (for example if you return the bike outside the opening hours) he will check the bike later that day or the next day and if there is new damage and you did not contracted our insurance, we´ll send you a payment link for the damage.

 

Damage insurance

We offer bike hire damage insurance for € 15 per day. These are the conditions of the insurance:

  • You insurance yourself against damage caused to the rental bicycle during the period in which you rent it.
  • The insurance covers the full value of the hired bike in the event of a crash or incidental accidental damage.
  • The insurance does not cover theft or loss of the bicycle for any other reason.
  • The insurance does not cover damage made while transporting a bike in your own vehicle
  • Always report the damage to us, no matter how small. We want to rent all our bikes in good condition to the next customer.
  • The insurance is linked to a specific bicycle. You cannot switch insurance between bicycles.
  • To contract the insurance you click on the insurance option in the booking form on this website.

Pick up service in emergency

We offer a Pick up service in an emergency that comes together with the damage insurance for € 55 per day.

Same conditions as the damage insurance (see above), plus:

  • When you have mechanical problems with the bike and you are not able to repair it yourself we come and pick you up.
  • We give you a phone number that you can call that is available during the whole day.
  • The pick up service is only in the province Girona.
  • We do not pick you up when: a flat tire, chain comes off the rings, brake pads are touching the discs a little bit, changing the gears is not going perfectly.
  • To contract the insurance + pick up service you click on the insurance + pick up service option in the booking form on this website.

Bike transport

  • We always advice to pick up the bike at our place (Carrer Enric Claudi Girbal i Nadal 16, Girona). Because then we can help adjusting the bike to your wishes (change to a different saddle, adjust the position of the handlebar, fine tune the pedals, etc).
  • In case you do want to book a bike transport to your accommodation we offer this service – ask us via email about the details. We then advise you to tell us all the details for the bikes because we will not be able to adjust the bikes when we deliver the bikes at your accommodation (our chauffeur is not a mechanic).
  • We can not come to your location during the rental period to adjust a bike or fix mechanical problems, for this you have to come to our workshop.
  • If you want to transport the bikes with your own car: be very careful with packing the bikes – many times we have seen damage made by our renters because of transporting the bikes themselves. Any damage made in the transport in your vehicle is your own responsibility – this kind of damage also does not include in our damage insurance.